RockatShip Terms and Conditions Agreement 2024

1. Introduction
Welcome to RockatShip! By accessing our store and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use this site. The term “RockatShip” or “us” or “we” refers to the owner of the website, whose registered office is [Room A4, 7th Floor, Full Wing Building, 436-450 Chatham Road North, To Kwa Wan, Kowloon City, Kowloon, Hong Kong]. The term “you” refers to the user or viewer of our website.

2. Use of the Site
You confirm that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

3. Product Information
Most RockatShip products displayed at the site are available in select RockatShip stores while supplies last. In some cases, merchandise displayed for sale at the site may not be available in stores. The prices displayed at the site are quoted in U.S. Dollars and Hong Kong Dollars and are valid and effective globally.

4. Contract Formation
After placing an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.

5. Transactions
Orders: Upon placing an order through our website, your order will be processed immediately. Should you require additional assistance or wish to expedite your order, please contact our customer service team for support.

Payment: RockatShip uses Stripe for processing payments to ensure a secure online shopping experience. All transactions are protected by Stripe’s PCI-certified security systems, which adhere to the highest standards set by EMVCo and the NIST Cybersecurity Framework. This ensures that your personal and payment information is safeguarded during each purchase.

Shipping: After your order has been shipped, RockatShip will provide you with a tracking number. This number can be used on our tracking page to monitor the current status and location of your package. We aim to keep you informed throughout the delivery process to ensure a satisfactory shopping experience.

6. Returns and Refunds
Please refer to our Return and Refund Policy, which forms part of these Terms and Conditions.

7. User Account
If you create an account on the RockatShip website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

8. Intellectual Property Rights
The content, layout, design, data, databases and graphics on this website are protected by United States and other international intellectual property laws and are owned by RockatShip or its licensors. No content or part of this website may be reproduced, stored, or transmitted in any form without our express written permission.

9. Limitation of Liability
RockatShip will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if RockatShip has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site.

10. Changes to the Terms and Conditions
RockatShip reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the RockatShip.com website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed.

11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts in Hong Kong.

12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at cs@rockatship.com.

By using RockatShip.com, you agree to comply with all of the Terms and Conditions set out above. Thank you for shopping with us!