Rockatship Return and Refund Policy

At RockatShip, we understand that online shopping doesn’t always go as planned. That’s why we offer flexible return options to cover various circumstances, ensuring that your shopping experience is satisfying and hassle-free. Here are some common reasons you might find yourself needing to make a return, and how we handle them to keep your shopping stress-free.

Common Reasons for Returns at RockatShip

Defective or Damaged Goods:
If your item arrives damaged or defective, you can easily return it. We ask that you provide photos of the damage or defect as part of the return process. This helps us understand what went wrong and ensures we handle your return efficiently. Remember, it’s important to avoid causing further damage to the item when preparing it for return.

Item Not as Described:
If what you receive differs from what you ordered in terms of size, color, material, or model, we’ve got you covered. Our Free Return Service allows you to send back items that don’t match their online description without any hassle. Simply initiate the return process and explain the discrepancy.

Change of Mind:
Changed your mind? No problem. RockatShip understands that sometimes, what seemed like a perfect choice might not feel right once it arrives. Whether it’s due to finding a better price elsewhere, a change in needs, or any other reason, you can return your purchase within the specified return period, no questions asked.

Return Exception Disclaimer

At Rockatship, we pride ourselves on offering only the finest quality products from esteemed manufacturers. Our quality assurance is guaranteed, ensuring each product undergoes rigorous checks for perfect appearance and functionality by our QC engineers before being stocked. Our packing team further ensures the accuracy of accessories and the suitability of electrical/socket adapters for your region.

Warranty Coverage:

For branded products, we offer a 3-month warranty. Please note, customers are responsible for any shipping costs incurred for warranty service.

Exceptions to Warranty:

• Modification and Unauthorized Repairs: The warranty will be void if the user modifies the device’s firmware, attempts unauthorized repairs, or otherwise uses the device in a manner outside of normal usage guidelines.
• Damage and Misuse: Our warranty does not cover free repair or replacement for products that have been damaged, misused, or exhibit wear and tear. Physical damage may also void the possibility of free repair.
• Accessories: Accessories included with products are not covered under the same warranty terms as the main product. For more details on accessory coverage, please check here.
• Projector Lamps: Due to their varying lifespans based on usage hours, projector lamps are subject to special warranty conditions. For more information, please check here.
• RC Toys and Batteries: Remote-controlled toys and internal rechargeable batteries are not covered for breakages under our warranty. Batteries are subject to the general battery warranty limitations. For further details, please check here.

We are committed to your satisfaction and appreciate your understanding of these conditions to maintain the highest quality standards and service. Should you have any questions regarding our return policy or warranty exceptions, please feel free to contact our customer service team.